Answers to our most frequently asked questions about account access and policy information can be found below. Looking for something more specific? Check out our FAQs for Property Insurance, Powersports Insurance, Liability Insurance and the Home-Auto Bundle.

How do I login to my account?

You can login by entering your account login and password at the top of any page where it says Sign in to My Account.

What is my username?

If you are a producer, your username will be your producer code.

If you are a policyholder, your username will be the email address you provided upon your registration.

How do I view my policy?

You can view your policy by logging in at the top of any page by entering your account login and password. Once logged in, on the left hand side click on the tab called Inquiry and then Policy Lookup. Enter your policy number to view your policy.

Can I print my Insurance card online?

Yes, you can print your Insurance card by entering your policy number under the Inquiry, Policy Lookup tab.

Can I change my agent online?

No, you cannot change your agent online. Please refer to our Producer Locator for other agents in your area. In order to change your agent, you must visit a new agency and call Customer Support at (800) 303-5000 for more information.

Producer Locator:

Can I change my coverage online?

No, you cannot change your coverage online.

If you would like to change any of your coverages please refer back to your agent or broker for more information.

Is my information secure and protected online?

Your information is protected by Trust Guard, which is PCI complaint with all security transaction systems and security regulations. We are also a GoDaddy verified security SSL.

Who can access my policy information?

Only you and your producer will have access to your policy information.

Is Pacific Specialty’s online service always available?

Yes, although scheduled maintenance will occasionally occur.

How long will my claim take?

Generally, insurance regulations allow a carrier forty (40) days upon receipt of proof of claim to accept or deny a claim, in whole or in part. If more time is required to determine whether a claim should be accepted and/or denied in whole or in part, insurers must provide written notice of the need for additional time every thirty (30) calendar days until a determination is made.

Although we adhere to the statutory requirements above for processing claims, most non-complex claims are typically resolved well within the forty days allowed.

Complex claims, which can include significant property damage, may take longer than forty days to conclude; however, progress payments will be issued as portions of coverage and scope of damages are determined.

The current status of any claim can be determined at any point in the process by contacting the claims examiner.

What is a deductible?

A deductible is a specified amount of money that you must pay before we will pay your claim.

How do I find an insurance specialist?

You can find an insurance specialist by clicking on the Find Agents & Brokers button on the top of the home page. Enter your zip code and choose from the list of specialists in your area.

What is an insurance bundle?

An insurance bundle is a combination of two different types of coverage’s with the same producer at a credited rate.

What is the number for customer service?

For customer support, please call (800) 303-5000. Our Customer Service Representatives are available Monday-Friday, 6:30 AM to 5:30 PM (PST).

Let's Connect:

Find a local insurance specialist

Or call (800) 303-5000